SupplyMaster needs connection credentials to pull product data from your supplier. This guide tells you exactly what credentials each supplier requires and where to get them.
For full supplier connection walkthroughs (filters, import, and setup), see Video Walkthroughs.
S&S Activewear
Field | What to Enter |
Username | Your S&S Activewear Account Number |
API Key | Your S&S Activewear API Key |
Country | United States, Canada, or Puerto Rico |
Where to find your credentials
Log in to your S&S Activewear account at https://www.ssactivewear.com/myaccount/.
Your Account Number is displayed in your account profile — this is the Username in SupplyMaster.
On the same page, click "Show API Key" to reveal your API Key. Copy it and paste it into SupplyMaster.
If you don't see an API Key in your account, email [email protected] with your account number and request API access.
SanMar (US)
Field | What to Enter |
FTP Username | Your SanMar FTP username |
Password | Your SanMar FTP password |
Country | United States |
Where to find your credentials
SanMar FTP access is not self-service — you need to request it from SanMar directly:
Contact the SanMar Integration team at [email protected] or call 800-426-6399 x6458.
Let them know you need FTP data feed access for a third-party integration.
SanMar will send you an Integration Agreement to sign and return.
Once approved, they'll provide your FTP username and password.
Important: Your FTP password may be different from your sanmar.com web login password. If you do not have your FTP username and password, contact SanMar at [email protected] or call 800-426-6399 x6458.
SanMar Canada
SupplyMaster connects to SanMar Canada with Bulk Data SOAP API credentials. These are not the same as a sanmar.ca website login, a media password, or FTP credentials.
Field | What to Enter |
User Email | SanMar Canada API email |
Account ID | SanMar Canada account ID |
SOAP API Password | Bulk Data SOAP API password (not the sanmar.ca website password) |
REST API Password | REST API password (required backup field) |
Where to find your credentials
Contact SanMar Canada and request Bulk Data SOAP API Access for the account.
Once enabled, SanMar Canada provides the User Email, Account ID, SOAP API password, and REST API password.
Enter all four values in SupplyMaster, then click Test Credentials.
Do not use a sanmar.ca website login, media password, or FTP username/password for normal setup. Those credential types are not accepted in the SanMar Canada connection fields.
All four fields are required. Test Credentials validates the SOAP connection (pass codes 200 or 125). The REST password is stored as a backup and is not what determines Test Credentials success.
If Bulk Data SOAP API Access has not been enabled, the connection will fail until SanMar Canada activates it.
Cap America
Field | What to Enter |
Username | Your PromoStandards username |
Password | Your PromoStandards password |
Where to find your credentials
Contact Cap America to obtain your PromoStandards Username and Password for product data integration. These credentials are entered on Connection Settings for catalog import. If you need dropship order sync and it is not yet available in the app for this supplier, you can submit order API credentials later under Edit Supplier > Order Settings when requesting setup (see Supported Suppliers & Features).
Reach them through their website at capamerica.com or by phone.
Let them know you need PromoStandards API credentials.
They will provide a username and password.
Otto Cap
Field | What to Enter |
Username | Your PromoStandards username |
Password | Your PromoStandards password |
Where to find your credentials
Contact Otto Cap to obtain your PromoStandards Username and Password for product data integration.
Visit ottocap.com and use their contact page or call their sales team.
Let them know you need PromoStandards API credentials.
They will provide a username and password.
Goldstar
Field | What to Enter |
Username | Your Goldstar PromoStandards username |
Password | Your Goldstar PromoStandards password |
Where to find your credentials
Contact Goldstar to obtain your PromoStandards Username and Password for product data integration.
Visit simplygoldstar.com or goldstarpens.com and reach out through their contact page or sales team.
Let them know you need PromoStandards API credentials for a third-party integration.
They will provide a username and password for the PromoStandards endpoints.
PCNA
Field | What to Enter |
Username | Your PCNA PromoStandards username |
Password | Your PCNA PromoStandards password |
Where to find your credentials
PCNA is a distributor-only platform. Request a distributor login at pcna.com (Help → Request a Login) or contact PCNA to obtain PromoStandards Username and Password for product data integration.
Visit pcna.com and use Request a Login under Help, or contact your PCNA account representative.
Let them know you need PromoStandards API credentials for a third-party integration (product catalog and inventory sync).
They will provide a username and password for the PromoStandards endpoints (hosted on pcna.online).
Blue Generation
Field | What to Enter |
Username | Your Blue Generation PromoStandards username |
Password | Your Blue Generation PromoStandards password |
Where to find your credentials
Contact Blue Generation to obtain PromoStandards Username and Password for product data and inventory sync. If you also use order sync, enter separate PromoStandards credentials under Order Settings.
Contact your Blue Generation account representative or visit bluegeneration.com.
Request PromoStandards API credentials for a third-party integration (product catalog, inventory, and order placement).
They will provide a username and password for the PromoStandards endpoints at promostandards.bluegeneration.com.
Charles River Apparel
Field | What to Enter |
Username | Your Charles River Apparel PromoStandards username |
Password | Your Charles River Apparel PromoStandards password |
Where to find your credentials
Contact Charles River Apparel to obtain your PromoStandards Username and Password for product data integration.
Visit charlesriverapparel.com and reach out through their contact page or sales team.
Let them know you need PromoStandards API credentials for a third-party integration.
They will provide a username and password for the PromoStandards endpoints (hosted on the Essent OrderTrax platform).
Edwards
Field | What to Enter |
FTP Username | Your Edwards FTP username |
FTP Password | Your Edwards FTP password |
Where to find your credentials
Visit edwardsgarment.com and go to their Product Database and Inventory Feed page.
If you're an authorized distributor, contact Edwards customer service to request FTP data feed access.
If you're not yet a distributor, apply through the Become a Distributor page on their website.
Once approved, Edwards will provide your FTP username and password.
ACC (Atlantic Coast Cotton)
Field | What to Enter |
FTP Username | Your ACC FTP username |
FTP Password | Your ACC FTP password |
Where to find your credentials
Contact ACC to obtain your FTP username and password for product data integration.
JDS Industries
Field | What to Enter |
API Key | Your JDS Industries API key |
Where to find your credentials
Visit https://www.jdsindustries.com and log in to your account.
Click on Account > API for Developers and follow the steps.
Your API Key will be displayed on that page. Copy it and paste it into SupplyMaster.
If you don't have an account, register as a new customer through their sign-up page. If you run into issues, contact JDS Industries at 1-800-843-8853 or [email protected].
Scrub Authority
Field | What to Enter |
SFTP Username | Your Scrub Authority SFTP username |
SFTP Password | Your Scrub Authority SFTP password |
Where to find your credentials
Contact Scrub Authority directly and request SFTP data feed access.
They will provide an SFTP username and password for product data integration.
Cutter & Buck
Cutter & Buck does not require product-sync credentials — the catalog is sourced from a built-in data feed. Simply select Cutter & Buck as the supplier type, enter a name, and save.
If you plan to dropship and place orders automatically, separate PromoStandards credentials are entered later under Edit Supplier → Order Settings (not on the connection screen). See our Syncing Orders with Suppliers article for setup details.
Where to find your PromoStandards credentials
Email [email protected] and request PromoStandards API access for purchase order placement.
Once Cutter & Buck issues your PromoStandards Username and Password, enter them in Edit Supplier → Order Settings.
For PO or account questions, the same address ([email protected]) is the right contact.
Suppliers That Connect Without Credentials
The following suppliers connect automatically and do not require any credentials for product sync. Simply select the supplier type when adding a new supplier, enter a name, and save.
Supplier | Notes |
Augusta Sportswear (Momentec) | No credentials needed — connects via the Momentec Augusta public data feed |
Champro | No credentials needed |
Decky | No credentials needed |
AS Colour US | No credentials needed |
Workwear Outfitters | No credentials needed |
Cutter & Buck | No product-sync credentials needed; PromoStandards credentials for orders are entered separately under Order Settings (see above) |
For these suppliers, the Test Credentials step is skipped automatically. You can proceed directly to configuring inventory settings and product filters after saving.
Custom Supplier
If your supplier is not on the list above, you can submit a Custom Supplier request. Provide all credential fields available to you (Username, Password, Additional Info) — these will be shared with our support team. After you save the custom supplier, our team will assess the integration and email you an update within 3 business days.
Troubleshooting
"Test Connection Failed"
Verify that the account credentials entered are accurate — credentials are case-sensitive.
Make sure the correct credential type is used for that supplier (for example, SanMar US requires FTP credentials, which may differ from a sanmar.com website login).
For S&S Activewear, confirm the Account Number is entered as the Username, not an email address.
For SanMar Canada, confirm Bulk Data SOAP API Access is enabled, and that the SOAP API password (not a website, media, or FTP password) is entered.
If credentials look correct but the test still fails, save the supplier in the app (do not paste passwords into chat), then contact support on chat in the bottom-right corner. Support can verify the saved supplier settings.
If needed, contact the supplier directly to verify account credentials.
Need Help?
If you get stuck at any point, contact support on chat in the bottom-right corner of the app.