SupplyMaster can forward eligible Shopify orders to supported suppliers for dropshipping, shipping blanks to a merchant location, or combining multiple orders into batch purchase orders (POs).

In-app order sync is available for S&S Activewear and for PromoStandards suppliers ACC (Atlantic Coast Cotton), SanMar, and Cutter & Buck. For how to choose between dropship and combined workflows, ship-to options, batches, skip, and minimum order value, see Combining Orders & Ship-To Options. For other suppliers, submit an order sync setup request from Edit Supplier > Order Settings; see Supported Suppliers & Features.

Workflow Overview

On Edit Supplier > Order Settings, choose how SupplyMaster should place supplier POs:

Off-app ordering — set Order Sync to Disabled if POs are placed on the supplier portal (common for fully custom decoration).
Dropship orders — send each Shopify order as its own supplier PO, either to the customer or to a merchant address.
Combined orders — group multiple Shopify orders into one supplier PO per batch, shipped to a merchant address.

For full detail on dropship vs combined workflows, merchant addresses, batches, skip, and minimum order value, see Combining Orders & Ship-To Options.

Shared Order Settings

All order-sync suppliers share these fields on Order Settings (product import is configured separately under Automatic Sync):

Setting	What It Does
Order Sync — Automatically Submit Purchase Orders	Dropship orders placed about every 10 minutes. Combined batches placed at most every 3 hours when minimum order value is met.
Order Sync — Submit Purchase Orders at Scheduled Time	Placement once per day after the chosen Order Placement Time (local timezone). Combined batches require minimum order value at that run.
Order Sync — Manually Submit Purchase Orders in App	Orders on the Orders tab; use Submit Now (dropship) or Submit Batch (combined).
Order Sync — Disabled	No placement through SupplyMaster.
Combine Orders, Ship To Address, Shopify Fulfillment, Supplier PO Number, Minimum Order Value	See Combining Orders & Ship-To Options.

S&S Activewear Setup

Quick Setup

Set Combine Orders and Ship To Address for the intended workflow.
Set Order Sync timing (automatic, scheduled, or manual). The Orders tab appears when order sync is not Disabled.
Choose Warehouse Selection (see table below).
Choose Shipping Method (default: Cheapest).
Set Order Payment Settings (Profile Email Address): billing profile email for card payment, or type Credit for approved credit terms.
In Inventory Settings, map Shopify locations to S&S warehouses where required.
Click Save Supplier.

Order Settings for S&S Activewear showing Combine Orders, Ship To Address, Order Sync, Warehouse Selection, and Order Payment Settings

S&S-Specific Settings

Setting	What It Does
Warehouse Selection	Auto Select Warehouses, From Fulfillment Locations (map in Inventory Settings), or From Line Item Properties (`warehouse` on line items).
Shipping Method	Service level on each PO (default Cheapest).
Order Payment Settings	Billing profile email with saved card, or `Credit` for approved credit terms.

PromoStandards Setup (ACC, SanMar, Cutter & Buck)

Quick Setup

Set Combine Orders and Ship To Address for the intended workflow.
Set Order Sync timing (automatic, scheduled, or manual).
Customize Supplier PO Number (Liquid template) if needed.
Enter PromoStandards Username and PromoStandards Password (API credentials; often distinct from FTP or catalog login).
Set Shipping Carrier, Shipping Service, and Blind Ship where shown (SanMar and Cutter & Buck).
Click Save Supplier.

Order Settings for a PromoStandards supplier showing Combine Orders, Order Sync, Supplier PO Number, and PromoStandards credentials

PromoStandards-Specific Settings

Setting	What It Does
PromoStandards Username & Password	API credentials for the supplier order endpoint.
Shipping Carrier & Service	Shipping method on each PO; options vary by supplier (see below).
Blind Ship (SanMar and Cutter & Buck)	Ship under merchant branding when Yes. Default No for SanMar, Yes for Cutter & Buck.

ACC (Atlantic Coast Cotton)

PromoStandards credentials separate from FTP product-feed credentials.
Shipping Carrier and Shipping Service on each PO (for example, UPS / UPS GROUND).

SanMar

PromoStandards credentials separate from SanMar FTP credentials.
Shipping Carrier — UPS (default), USPS, or PSST.
Shipping Service — depends on carrier (default Ground).
Blind Ship — default No.

Cutter & Buck

PromoStandards credentials required; contact [email protected] for API access.
Shipping Carrier — UPS, FedEx, and others per account.
Shipping Service — scoped to carrier (default GRND PREPAID).
Blind Ship — default Yes.

Managing Orders in the App

When order sync is not Disabled, the supplier Orders tab (Supplier Purchase Orders) shows captured orders, PO numbers or batch links, ship-to destination, status, and available actions.

Dropship rows use Submit Now for manual placement.
Combined batches use Submit Batch from the batch card.
Hold pauses placement. Skip permanently excludes an order from placement.
Failed orders cannot be retried from the app; use Details and contact support if needed.

For batch behavior, hold vs skip, and ship-to changes on queued orders, see Combining Orders & Ship-To Options.

Orders tab showing order list with Ship to column, status, and actions

Troubleshooting

Order Sync Failed — Payment Error (S&S)

Check Order Payment Settings: credit must be approved at S&S; card payments need the correct billing profile email and a saved card.

Order Sync Failed — Credentials (PromoStandards)

Verify PromoStandards Username and PromoStandards Password and that the supplier granted API access for order placement.

No Matching Supplier Products

Line items were not imported from this supplier connection or are not mapped. Expected when the same Shopify order includes products from other suppliers or manual products.