SupplyMaster lets you connect to wholesale suppliers, import their product catalogs, and keep everything synced automatically. This article covers how to add a new supplier, edit settings, duplicate or delete a supplier, and use the Auto Import toggle.
Adding a New Supplier
From the Manage Suppliers page, click the Add Supplier button in the top-right corner.
Select your supplier type from the dropdown (e.g., S&S Activewear, SanMar, AlphaBroder).
Enter a Supplier Name — this is your internal label, so use something memorable like "S&S Activewear - US" or "SanMar Blanks."
Fill in the required connection credentials for that supplier. For help finding your credentials, see our How to Get Your Supplier Credentials article.
Click Test Credentials to verify the connection. You'll see a green success message if everything is correct.
Click Save Supplier.
Once saved, additional configuration tabs appear: Inventory Settings, Product Settings (including field mapping), Automatic Sync, and Advanced Settings — as shown in the Editing a Supplier screenshot below. You can configure these now or come back later.
Supplier Not Listed?
If your supplier isn't in the dropdown, click the Create Custom Supplier button below the supplier selection. Custom suppliers are handled by our support team — see our Setting Up a Custom Supplier article for details.
The Supplier List
The Manage Suppliers page shows all your connected suppliers in a sortable table with these columns:
Column | Description |
Supplier Name | Click to view that supplier's product list (not available for custom suppliers) |
Type | The supplier integration type (e.g., S&S Activewear, SanMar) |
Auto Import | Toggle switch for daily automatic syncing |
Last Sync | Date and time of the most recent successful sync |
Date Created | When the supplier was first added |
Actions | View, Edit, and More (Duplicate, Manage Orders, Delete) |
Editing a Supplier
To edit an existing supplier's settings:
Click the Edit button in the Actions column for the supplier you want to change.
Navigate between tabs: Connection Settings, Inventory Settings, Product Settings, Automatic Sync, and Advanced Settings.
Make your changes and click Save Supplier. Click Discard Changes to undo unsaved edits.
Duplicating a Supplier
Duplicating creates a copy of an existing supplier with all its settings, field mappings, and product filters. This is useful when you want a second configuration for the same supplier — for example, one for a curated storefront and another for your full catalog.
Click More in the Actions column for the supplier you want to copy.
Select Duplicate Supplier.
Enter a name for the new supplier (defaults to "Original Name (Copy)").
Click Create Duplicate.
The new supplier is created with the same connection settings, field mappings, and product filters. You can edit any of these after creation. Duplicate is not available for custom suppliers.
Deleting a Supplier
Click More in the Actions column, then select Delete Supplier.
Confirm in the dialog by clicking Yes, Delete.
Important: Deleting a supplier permanently removes all product links created through that supplier and cannot be recovered. However, products that were already imported to your Shopify store remain in your store — they are not deleted from Shopify. They will simply no longer be linked to SupplyMaster or receive sync updates.
Auto Import Toggle
Auto Import and Automatic Sync are the same feature — they both control whether your supplier catalog syncs automatically. The toggle in the supplier list is a quick way to turn daily syncing on or off without opening the supplier's settings.
Enabled (green) — the supplier will sync automatically once per day.
Disabled (gray) — no automatic syncing. You can still run manual imports.
Toggling Auto Import on sets the sync frequency to Daily. Toggling it off sets the frequency to None. For more granular scheduling options (such as every 6 hours for S&S Activewear), open the supplier's Automatic Sync tab.
The Auto Import toggle is not available for custom suppliers.
Email Support for Setup
If you prefer a hands-off start, SupplyMaster includes a built-in option to have the support team do the entire setup for you.
On the Manage Suppliers page (when no suppliers have been added yet), look for the Need help getting started? card.
Select a supplier from the dropdown.
Click Email Support for Setup — this opens a pre-filled email with your store ID, the selected supplier, and placeholders for your credentials and product preferences.
Fill in the blanks and send. The support team will configure the supplier and import settings on your behalf.
Need Help?
If you get stuck at any point, contact support on chat in the bottom-right corner of the app.