SupplyMaster can automatically forward Shopify orders to S&S Activewear for fulfillment. This is especially useful for dropshippers who want orders shipped directly from the supplier to their customers. This article covers the two main order workflows, how to set up automatic order sync, fulfillment modes, payment settings, and managing orders within the app.

Note: Order sync is currently available only for S&S Activewear. Support for SanMar and AlphaBroder is in development.

Two Business-Model Workflows

How you handle orders depends on your business model:

Custom Products (Manual Ordering)

Merchants who customize products before shipping — such as screen printers, embroiderers, or heat-transfer decorators — typically manage orders manually. In this workflow:

SupplyMaster syncs inventory and product data from S&S Activewear to your Shopify store.
You place orders with S&S Activewear through their portal or your usual ordering process.
Products are shipped to your location for customization, then you ship to customers.
Order sync in SupplyMaster is set to Disabled (or left unconfigured).

Dropshipping (Automatic Forwarding)

Merchants who sell products without customization can use order sync to automatically forward orders to S&S Activewear. The supplier ships directly to the customer. In this workflow:

A customer places an order on your Shopify store.
SupplyMaster detects the order and forwards it to S&S Activewear.
S&S Activewear picks, packs, and ships the order directly to the customer with blind shipping (your brand, not the supplier's).
Tracking information flows back into SupplyMaster.

Setting Up Order Sync

Go to Edit Supplier > Automatic Sync.
Find the Orders dropdown and select a fulfillment mode (see below).
Configure Order Payment Settings (see Payment Settings section below).
In the Inventory Settings tab, select a dropshipping-compatible location. This ensures the products you display are aligned with the supplier's dropshipping policies.
Click Save Supplier.

The Orders dropdown and Order Payment Settings fields on the Automatic Sync tab

Fulfillment Modes

The Orders setting in Automatic Sync controls how SupplyMaster handles order fulfillment:

Mode	Behavior	Best For
Auto Fulfill Orders	Automatically forwards orders to S&S Activewear. The supplier's warehouse is selected based on the Shopify fulfillment location assigned to the order.	Dropshippers with a single fulfillment location or location-based warehouse mapping.
Auto Fulfill Warehouse from Line Item Properties	Reads a `warehouse` property from each line item to determine which S&S warehouse should fulfill it. Accepts either a 2-letter warehouse abbreviation or a Shopify location ID (mapped via your Inventory Settings).	Merchants using custom checkout flows that specify the warehouse per item.
Fulfill Orders on Request	Orders appear in the order list but are not automatically sent to the supplier. You manually trigger fulfillment when ready.	Merchants who want to review orders before forwarding them.
Disable Order Sync	No order syncing. Orders are handled entirely outside of SupplyMaster.	Custom-product merchants who order manually.

Payment Settings

The Order Payment Settings field tells S&S Activewear how to charge for orders:

Credit — Type the word Credit if you have a pre-existing credit arrangement with S&S Activewear. Order sync will fail if no credit agreement is set up on your S&S account.
Card (billing email) — Enter the email address associated with your S&S billing profile. The billing profile must have a credit card saved on file. Order sync will fail if no card is associated with that email.

Blind Shipping

All orders submitted through SupplyMaster are sent with the blind shipping flag enabled. This means S&S Activewear ships the order without any supplier branding on the packaging or packing slip — the customer sees only your store's information.

Order Sync Schedule

For automatic fulfillment modes, SupplyMaster runs an order sync cron job every 3 hours. When new Shopify orders are detected that contain products from the connected S&S Activewear supplier, they are automatically forwarded based on your fulfillment mode settings.

Orders that don't contain any matching supplier products are skipped automatically.

Managing Orders

The S&S Order List appears on the supplier's Orders tab. It shows all orders that have been synced to S&S Activewear:

Column	Description
Order Date	When the order was placed at S&S Activewear
Order Number	The S&S order number
Delivery Date	Expected delivery date from S&S
WH	Warehouse abbreviation the order shipped from
Carrier	Shipping carrier (e.g., UPS, FedEx)
Tracking Number	Shipment tracking number
Shopify Order	Link to the corresponding Shopify order. Can be manually linked if not auto-detected.
Actions	View item details or delete the order record

The S&S Order List table showing order columns and details

Viewing Order Items

Select View Items from the Actions dropdown on any order to see the line-item details: brand, title, color, size, SKU, and quantity ordered.

Linking to Shopify Orders

When an order has a tracking number, SupplyMaster attempts to match it to a Shopify order automatically. If no match is found, a dropdown appears letting you manually select the corresponding Shopify order.

Deleting Orders

Select Delete Order from the Actions dropdown to remove an order record from SupplyMaster. This deletes the record in the app only — it does not cancel the order at S&S Activewear. To cancel an order with the supplier, contact S&S directly.

Troubleshooting

Order Sync Failed — Payment Error

If order sync fails with a payment-related error:

Verify your Order Payment Settings. If using credit, confirm you have an active credit arrangement with S&S Activewear. If using a card, confirm the billing profile email has a saved card.
Contact S&S Activewear to verify your payment account is in good standing.

No Matching Supplier Products

If an order is skipped with "no matching supplier products found," the line items in the Shopify order don't correspond to any products imported from this S&S Activewear supplier. This is normal for orders containing products from other suppliers or manually created products.

Unable to Determine Fulfillment Location

If using Auto Fulfill Orders mode and the order fails with a location error, check that your Inventory Settings have valid Shopify-to-supplier warehouse mappings configured.