SupplyMaster can forward eligible Shopify orders to S&S Activewear for dropshipping, or you can place orders manually if you customize before shipping.
This article explains both workflows, Order Settings, warehouse selection, payment, timing, and the Orders tab. Note: Automatic placement through SupplyMaster is currently available for S&S Activewear and PromoStandards suppliers (such as ACC). Support for SanMar and AlphaBroder is in development. A single Shopify order can include products from multiple suppliers; SupplyMaster records which suppliers apply, and places orders with the supported suppliers accordingly.
Two Business-Model Workflows
Custom Products (Manual Ordering)
If you customize products before shipping — for example screen printing, embroidery, or heat transfer — you usually consolidate inventory to your location, decorate, then ship to the customer. In this workflow:
SupplyMaster syncs product and inventory data from S&S Activewear to your Shopify store.
You place orders with S&S through their portal or your usual process; goods ship to you first.
In SupplyMaster, open the supplier and go to Edit Supplier > Order Settings. Set Order Sync to Disabled.
Dropshipping (Automatic Forwarding)
If you sell without customization, you can have SupplyMaster place orders with S&S so they ship directly to your customer with blind shipping. Tracking is synced back into SupplyMaster.
Dropshipping Quick Setup
Open the S&S Activewear supplier in SupplyMaster. In Advanced Settings, set Orders Tab to Show Orders Tab if you want to see queue and supplier orders in the app.
Go to Edit Supplier > Order Settings. Set Order Sync to Automatically Fulfill Orders or Fulfill Orders at Scheduled Time (if scheduled, choose Order Placement Time in your local timezone).
Choose Warehouse Selection (see table below).
Choose Shipping Method for how S&S ships dropship orders (default: Cheapest, where S&S chooses the lowest cost service based on their internal routing).
Set Order Payment Settings (Profile Email Address): billing profile email for card payment, or type
Creditif you have a credit arrangement with S&S.In Inventory Settings, map Shopify locations to supplier warehouses and choose a dropshipping-compatible location so catalog and policies align.
Click Save Supplier.
Order Settings Explained
Order placement is configured on the Order Settings tab, not under Automatic Sync (that tab controls product import frequency and update behavior only).
Setting | What It Does |
Order Sync — Automatically Fulfill Orders | Eligible orders are placed with S&S every 30 minutes |
Order Sync — Fulfill Orders at Scheduled Time | Orders are placed once per day after your chosen time (local timezone), on the next processing run after that time. |
Order Sync — Disabled | No automatic placement; manage orders outside SupplyMaster. |
Warehouse Selection | Auto Select Warehouses: warehouses are chosen for you. From Fulfillment Locations: uses the Shopify fulfillment location on the order (configure mappings in Inventory Settings). From Line Item Properties: reads a |
Shipping Method | Service level sent to S&S on each placed order (UPS, FedEx, ground, expedited, pickup, etc.). Default is Cheapest (S&S selects the most cost-effective ground option). Choose another option if your account or workflow requires a specific carrier or speed. |
Order Payment Settings | Card: email on your S&S billing profile with a saved card. Credit: type |
Managing Orders in the App
On the supplier page, open the Orders tab (visible when Advanced Settings > Orders Tab is set to show it).
App Orders
Shows orders captured from Shopify and their status toward placement with S&S. You can Hold or Release queued orders, and use Submit Now for orders that are queued or on hold. Failed orders cannot be retried from the app to avoid duplicate supplier orders; use Details to see the error and contact support if needed.
Supplier Orders
List of orders returned from the Supplier API
Troubleshooting
Order Sync Failed — Payment Error
Check Order Payment Settings: credit must be approved at S&S; card payments need the correct billing profile email and a saved card. Contact S&S if your account is not in good standing.
No Matching Supplier Products
If an order is skipped because no products match this supplier, the Shopify line items were not imported from this S&S connection or are not mapped. This is expected for orders from other suppliers or manual products.
Warehouse or Location Errors
If placement fails with a location or warehouse error, confirm Warehouse Selection matches how you fulfill in Shopify, and that Inventory Settings maps Shopify locations to S&S warehouses where required.
Need Help?
If you get stuck at any point, contact support on chat in the bottom-right corner of the app.