Dropship mode sends each Shopify order as its own supplier purchase order (PO). Use it when the supplier should ship to the customer, or when blanks should go to your warehouse one PO at a time.
To choose between dropship and batched workflows, see Order Workflow Setup. For S&S warehouse, payment, or PromoStandards credentials, see Syncing Orders with Suppliers.
How Dropship Works
With Combine Orders = No, each paid Shopify order that includes this supplier's products becomes one separate supplier PO.
Dropship is best when:
Orders should ship straight to the customer, or
Each Shopify order still needs its own PO even when shipping to your shop or warehouse, or
Decoration or fulfillment happens after goods arrive (or not at all for that line).
Order Settings
On Edit Supplier > Order Settings:
Set Combine Orders to No.
Set Ship To Address to Ship to customer or a saved merchant address.
Choose Shopify Fulfillment: When Supplier PO is placed or Manual (for in-house decoration).
Choose Order Sync timing (automatic, scheduled, or manual).
Confirm Supplier PO Number (default is often
{{ shopifyOrderNumber }}).Click Save Supplier.
Shopify Fulfillment appears only when Combine Orders is No.
Merchant Addresses
Merchant warehouse and shop addresses are shared across all suppliers. Manage them from Ship To Address > Add or Edit Address, or from the Ship to column on the Orders tab.
Each address needs a label, contact and street fields, and a phone number (required).
Changing the supplier default does not update orders already captured. Per-order ship-to can be edited while status is Queued, Pending, or On Hold.
Orders Tab
Open the supplier Orders tab (Supplier Purchase Orders). Each row is one supplier PO, usually created from one Shopify order.
Standard order actions
Ship to — click to change destination on editable rows.
Hold / Release Hold — pause or resume placement.
Skip — permanently exclude an order (cannot be reversed). Optional reasons: In stock, PO placed, Decoration only, or Other.
Submit Now — place a single order when status is Queued or Pending (not while on hold).
Status values include Queued, Pending, On Hold, Skipped, Processing, Submitted, and Failed.
Manual PO actions
Use Manual PO at the top of the table to start from the supplier catalog. A Failed row shows Retry as Manual PO. See Manual PO & Failed Order Retry below for the steps.
Timing & Tracking
Automatic: eligible orders are placed about every 10 minutes.
Scheduled: once per day after Order Placement Time.
Manual: use Submit Now on the Orders tab.
Tracking syncs back to SupplyMaster. Shopify fulfillment follows your Shopify Fulfillment setting.
Changing Combine Orders or Ship To Address applies to new Shopify orders only. Orders already captured keep the settings from when they were captured.
Manual PO & Failed Order Retry
On the Orders tab, Manual PO lets you build a supplier PO from the catalog without a Shopify order. Retry as Manual PO on a Failed row copies that PO into a new manual order so you can edit lines, ship-to, and PO number before submitting.
Click Manual PO, or click Retry as Manual PO on a failed row.
Add or edit line items from the supplier catalog.
Choose a saved ship-to address, or enter a different address.
Review the PO number, then click Submit PO.
The original row stays Failed. Only one retry for that order can be in progress or submitted at a time. If a retry fails, you can copy the failed retry again.
When the failed PO came from a Shopify order, tracking updates that Shopify order after the supplier ships, regardless of your Shopify Fulfillment setting. A manual PO created directly from the supplier catalog does not update a Shopify order.
For S&S Activewear, you can select a warehouse for every line or leave every warehouse set to Auto.
Need Help?
If you get stuck at any point, contact support on chat in the bottom-right corner of the app.