SupplyMaster can forward eligible Shopify orders to suppliers supporting PromoStandards (such as ACC) for dropshipping, or you can place orders manually if you customize before shipping.
This article explains both workflows, Order Settings, shipping carrier configuration, timing, and the Orders tab.
Two Business-Model Workflows
Custom Products (Manual Ordering)
If you customize products before shipping — for example screen printing, embroidery, or heat transfer — you usually consolidate inventory to your location, decorate, then ship to the customer. In this workflow:
SupplyMaster syncs product and inventory data from the supplier to your Shopify store.
You place orders with the supplier through their portal or your usual process; goods ship to you first.
In SupplyMaster, open the supplier and go to Edit Supplier > Order Settings. Set Order Sync to Disabled.
Dropshipping (Automatic Forwarding)
If you sell without customization, you can have SupplyMaster place orders with the supplier via PromoStandards so they ship directly to your customer with blind shipping. Tracking is synced back into SupplyMaster.
Dropshipping Quick Setup
Open the supplier in SupplyMaster. In Advanced Settings, set Orders Tab to Show Orders Tab if you want to see queue and supplier orders in the app.
Go to Edit Supplier > Order Settings. Set Order Sync to Automatically Fulfill Orders or Fulfill Orders at Scheduled Time (if scheduled, choose Order Placement Time in your local timezone).
Set the Dropship PO Number if you wish to customize it.
Provide your PromoStandards Username and PromoStandards Password. Note that these are API credentials for PromoStandards and may be distinct from your FTP or catalog login.
If applicable (e.g. for ACC), specify the Shipping Carrier (e.g. UPS) and Shipping Service (e.g. UPS GROUND).
Click Save Supplier.
Order Settings Explained
Order placement is configured on the Order Settings tab, not under Automatic Sync (that tab controls product import frequency and update behavior only).
Setting | What It Does |
Order Sync — Automatically Fulfill Orders | Eligible orders are placed with the supplier every 30 minutes |
Order Sync — Fulfill Orders at Scheduled Time | Orders are placed once per day after your chosen time (local timezone), on the next processing run after that time. |
Order Sync — Disabled | No automatic placement; manage orders outside SupplyMaster. |
Dropship PO Number | The purchase order number sent to the supplier. You can customize this using Liquid (e.g., {{ shopifyOrderNumber }}-SHOPIFY). |
PromoStandards Username & Password | API credentials for the supplier's PromoStandards order endpoint. This is distinct from FTP or catalog credentials. |
Shipping Carrier & Service (e.g., ACC) | Specifies the shipping method for dropshipped orders (e.g., UPS, UPS GROUND). |
Managing Orders in the App
On the supplier page, open the Orders tab (visible when Advanced Settings > Orders Tab is set to show it).
App Orders
Shows orders captured from Shopify and their status. You can Hold or Release queued orders, and use Submit Now for orders that are queued or on hold. Failed orders cannot be retried from the app to avoid duplicate supplier orders; use Details to see the error and contact support if needed.
Supplier Orders
List of orders returned from the Supplier API for a given time period
Troubleshooting
Order Sync Failed
Check your PromoStandards Username and PromoStandards Password. Ensure they are correct and that the supplier has granted your account API access for order placement.
No Matching Supplier Products
If an order is skipped because no products match this supplier, the Shopify line items were not imported from this supplier connection or are not mapped. This is expected for orders from other suppliers or manual products.
Need Help?
If you get stuck at any point, contact support on chat in the bottom-right corner of the app.